Refund Policy

Last updated: January 11, 2026

1. General Refund Policy

At Coreqm AI, we strive to provide high-quality AI video generation services. We understand that circumstances may arise where you need to request a refund. This policy outlines the conditions under which refunds may be issued.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time purchases under the following conditions:

• The refund request must be made within 14 days of the original purchase date
• You must be a first-time customer of Coreqm AI
• The service must not have been extensively used (defined as generating more than 10 videos or using more than 50% of purchased credits)
• The request must include a valid reason for dissatisfaction
• No violations of our Terms of Service have occurred

3. Credit Purchases

For credit-based purchases:

• Unused Credits: Refunds may be issued for unused credits within 14 days of purchase, subject to our verification
• Partially Used Credits: Refunds will be prorated based on the percentage of credits used
• Fully Used Credits: No refunds will be issued if all credits have been consumed
• Bonus Credits: Promotional or bonus credits are non-refundable and will be deducted from refund calculations

4. Subscription Plans

For monthly or annual subscription plans:

• Monthly Subscriptions: You may cancel at any time, but no refunds will be issued for the current billing period. Service will continue until the end of the paid period
• Annual Subscriptions: Refunds may be issued on a prorated basis within the first 30 days, minus any credits already used
• Auto-Renewal: To avoid charges, subscriptions must be canceled at least 24 hours before the next billing cycle
• Downgrade Requests: Plan downgrades will take effect at the next billing cycle; no partial refunds for the current period

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits or subscriptions purchased more than 14 days ago (unless covered by subscription policy)
• Services rendered where videos were successfully generated
• Promotional or discounted credits and bonuses
• Credits used during free trial periods
• Charges resulting from unauthorized use of your account (unless fraud is proven)
• Purchases made by repeat customers who have previously received refunds

6. Service Issues and Technical Problems

If you experience technical issues:

• Failed Video Generation: Credits will be automatically refunded to your account if a video generation fails due to our system errors
• Quality Issues: If generated videos have quality issues due to our platform, please contact support for credit restoration or refund consideration
• Service Downtime: Extended service interruptions may qualify for credit extensions or partial refunds at our discretion
• Bug Reports: Documented bugs that prevent service use may qualify for compensation

7. Refund Request Process

To request a refund:

• Contact our support team at support@coreqm.com with your order/transaction ID
• Provide a detailed explanation of your refund request reason
• Include any relevant screenshots or documentation
• Allow 3-5 business days for review and response
• If approved, refunds will be processed through Paddle within 5-10 business days

8. Paddle Payment Processing

Important information about Paddle.com processing:

• All transactions are processed by Paddle.com as our Merchant of Record
• Paddle handles all payment processing, tax calculation, and compliance
• Refunds are subject to Paddle's processing times and policies
• International transactions may have additional processing time due to banking procedures
• Transaction fees charged by Paddle are non-refundable
• Currency conversion fees (if applicable) are non-refundable

9. Fraudulent Purchases and Chargebacks

Regarding disputes and chargebacks:

• If you believe a charge is fraudulent, contact us immediately before initiating a chargeback
• Chargebacks filed without contacting us first may result in account suspension
• We will provide transaction documentation to payment processors for dispute resolution
• Accounts with chargebacks may be permanently banned from our service
• Legitimate fraud cases will be fully refunded once verified

10. Refund Method and Timeline

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used for purchase
• Processing time: 5-10 business days after approval
• Bank processing time: Additional 3-5 business days depending on your financial institution
• PayPal refunds: 1-3 business days
• Credit card refunds: 5-10 business days
• International refunds may take longer due to banking procedures

11. Account Credits vs. Monetary Refunds

We may offer alternatives to monetary refunds:

• Account Credits: We may offer account credits instead of monetary refunds, which can be used for future services
• Extended Service: Additional free credits or extended subscription periods as compensation
• Bonus Features: Access to premium features as an alternative to refund
• You are not obligated to accept alternatives and may request a monetary refund

12. Exceptions and Special Circumstances

We may make exceptions to this policy in special circumstances, including but not limited to: medical emergencies, death of account holder, natural disasters, or other extraordinary events. Such requests will be evaluated on a case-by-case basis.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the service after changes constitutes acceptance of the modified policy. The "Last Updated" date at the top indicates when this policy was last revised.

14. Contact Information

For refund requests or questions about this policy: